FAQ

Once you have browsed our website and added items to your cart you can choose to checkout and be redirected to our checkout page. If you have an account and are already signed in you can proceed to the payment and delivery details, however, if not, you will be required to agree to our terms of service and privacy policy before continuing.

Once your order has been successfully placed, we will start to process and get your order ready to be delivered, or picked up. Once there are no issues with fulfilling the order, the order will be marked as ready to be picked up and you will be notified. If you selected delivery, your order may be marked as out for delivery, delivered, missed delivery, etc.

Please select the quantity you would like to purchase.

Once selected and you are ready to check out, you will need to provide us with a few key details in the special instructions box, located on the cart page, so we can accurately price your product. These are as follows:

• Vehicle Make
• Color Code
• Any other information you think may be necessary in order for us to accurately match your color

*In the event that you are unaware of the color code, or need a specific match or adjustment based off a pattern, you will need to bring this in, in order for us to accurately match your color.

If you have any questions, or would like further guidance on how to purchase this item, please contact us at 592-227-7888

Online inventory is updated hourly, so we can provide the most accurate availability to our customers. In the event that items are low stock there may be a case where they have been sold in store. If this is the case you can call or message us to confirm stock before placing your order!

We currently offer Cash on Delivery/Pickup, MMG+, and Bank Transfers for online orders.

You can also pay in-store using Debit or Credit Card at our point-of-sale terminal.

Our hours of operation are the same for both our online store as well as our retail store at 68 Croal Street, Stabroek, Georgetown, Guyana.

• Mon - Fri: 8:00 am - 4:00 pm
• Sat: 8:00 am - 1:30 pm
• Sun: Closed

Unfortunately, at this time we do not offer this service.

We generally recommend replacing tyres with the original factory size specified for your vehicle to maintain intended performance and safety.

However, it is common within the tyre industry to install alternative sizes where the overall diameter remains within approximately ±3% of the original. When done correctly, this can offer benefits such as improved ride comfort, handling, or aesthetics.

Please note that certain size changes may result in slight variations in speedometer or odometer readings.

If you're unsure about compatibility, feel free to confirm with us before purchasing.

For vehicles equipped with 4x4 or all-wheel drive systems (including vehicles where 4WD can be engaged), it is important that all four tyres are the same size and ideally the same brand and model.

Even when tyres are marked with the same size, small variations in overall diameter can occur between different manufacturers. In 4x4 systems, these differences may place unnecessary strain on drivetrain components when four-wheel drive is engaged.

For best performance and long-term reliability, we recommend replacing tyres as a full matching set on 4x4 and AWD vehicles whenever possible.

If you're unsure, we’re happy to advise before purchase.

Yes, we offer delivery across Georgetown, East Coast Demerara, East Bank Demerara, West Bank, West Coast, and Essequibo based on our scheduled delivery routes.

Delivery availability and estimated timelines will be shown at checkout.

For full details, please see our Delivery & Pickup Policy.

Pickup is also available at our Croal Street location.

All delivery routes will appear at checkout because our delivery zone covers the entire country.

To choose the correct option, simply select the route that matches your area or direction.

For example:

• If you live on the East Coast (up to Mahaica) → choose Georgetown – Mahaica
  
• If you live on the East Bank (up to Diamond) → choose Georgetown – Diamond
  
• If you live in Georgetown → choose Georgetown
  
• If you live on the West Bank/West Coast/East Bank Essequibo/Parika → choose the route that matches your area on that side
  

Choosing the correct route helps us prepare your order for the right delivery day based on our weekly delivery schedule.

For more details, please review our Delivery & Pickup Policy or call us at +592-227-7888 or call/message us on WhatsApp at +592-226-8833 for assistance.

Once your order has been confirmed and picked, you will receive a notification letting you know that your order is ready for pickup. Our fulfillment time may vary based on the current volume of orders, however, we usually have orders available for pickup within 3 hours.

Once your order has been marked as "ready for pickup," you will be required to pick up this order within 3 business days. After this period an attempt will be made to contact the customer who placed the order to confirm that pickup will still be made. If no contact is made then the order will be cancelled, and can be remade as long as the items are still available to be purchased.

Delivery is scheduled based on the route you select at checkout. Each route corresponds to a specific delivery day in our weekly schedule. After your order is confirmed, it will be delivered on the next available day for your area.

Our delivery schedule:

• Georgetown → Delivers Next day (Online/Retail Transactions)
  
• East Coast (up to Mahaica) → Delivered on Wednesdays
  
• East Bank (up to Diamond) → Delivered on Thursdays
  
• West Bank, West Coast, East Bank Essequibo & Parika → Delivered on Thursdays
  

Once your order is packed and ready, our team will contact you with a delivery window for the day.

For more details, please see our Delivery & Pickup Policy or call us at +592-227-7888 or call/message us on WhatsApp at +592-226-8833 for assistance.

Yes — but authorization is required for prepaid orders (MMG+, Bank Transfer, or any online payment).

If someone else will be picking up or receiving your order, please send us their full name and phone number in advance:

📞 +592-227-7888

📱 WhatsApp: +592-226-8833

The authorized person must present:

• Their valid ID
  
• The order number
  
• The customer’s name
  

Please note:

Prepaid orders will not be released without proper authorization.

To return an item, please bring it to our store at 68 Croal Street, Stabroek, Georgetown within the allowed return window.

Return requirements:

• The item must be unused, untampered, and in original packaging
  
• Bring your receipt or proof of purchase
  
• Returns must be made within 7 working days of receiving your order
  
• Items eligible for exchange (if faulty) may be returned within 14 working days
  
• A restocking fee may apply
  

Once your item is inspected and approved, your refund will be issued through your original payment method or processed as an exchange if applicable.

For full details, see our Returns & Refunds Policy.